Refund Policy

Thank you for dining with MorselCraft. We prioritize your satisfaction and strive to provide the best experience. However, if you are not completely satisfied with your purchase, you are eligible for a refund or exchange according to the terms set forth below.

Refund Eligibility:

• Incorrect Order: If you receive an incorrect order, please contact us at +44 20 7946 0958 immediately. Eligible claims must be made within 2 hours of order receipt.
• Quality Issue: If you are dissatisfied with the quality of the food, inform us within 2 hours of order receipt. We will require a description and photo evidence of the issue.
• Non-Delivery: If your order has not been delivered within a reasonable time frame, contact us for investigation and potential refund.

Non-Refundable Items:

• Change of Mind: Please be advised that we do not offer refunds for a change of mind.
• Partially Consumed Food: Items that are partially consumed or discarded are not eligible for a refund.

How to Request a Refund:

1. Contact our customer service team at +44 20 7946 0958 with your order details.
2. Provide a detailed account of the issue, including photos if applicable.
3. Wait for our team to review the claim and provide further instructions.

Processing Refunds:

• Refunds are processed within 5 business days after the claim is approved.
• The refund will be issued to the original payment method used during the purchase.
• In case of a cash payment, the refund will be provided in £.

Exchanges:

If an item is eligible for an exchange, the same product will be sent to you without any additional shipping cost. Please call +44 20 7946 0958 to arrange for a product exchange.

Dispute Resolution:

If you are not satisfied with the resolution provided, please write to us outlining your concerns. We will work diligently to address your concerns fairly and promptly.

Cancellation Policy:

• If you wish to cancel an order, you must do so before it has been dispatched for delivery.
• Cancellations after dispatch are not entitled to a refund.

MorselCraft reserves the right to modify the Refund Policy at any time without prior notice. Your continued patronage of our services following any changes constitutes your acknowledgement and acceptance of such changes.

This policy is effective as of Last Updated: January 1, 2023.

If you have any questions regarding our Refund Policy, please contact us using the details below:

MorselCraft
43 Bedford Street, Westminster,
London, WC2E 9HA
United Kingdom
Phone: +44 20 7946 0958
Website: morselcraft.site